Event Details
Service at Mayo Clinic
| Date: | November 15, 2012, 11:00am – 1:00pm |
| Organizer: | Kim Illg |
| Location: | Americas Best Value Inn & Suites (formerly La Quinta Inn) 1625 S Broadway · Rochester (507) 281-2211 |
| Event Type: | Meeting |
| iCal link | Add to Calendar |
Service at Mayo Clinic
Program reviews the Mayo Clinic Model of Service. Including the Organizational infrastructure, Operational Plan and Service Leadership all focusing on the Patient Experience and driving the “needs of the patient come first”.
Kimberly Illg Bio
Current role:
Kimberly Illg, is the Service Strategy Coordinator, for Mayo Clinic Rochester. In her role she supports service improvement across the system. She has been in her current role since joining Mayo in 2007.
Previous work History
Prior to working for Mayo Clinic, Kimberly worked in the retail industry for 18 years, working for Wal-mart, Mervyn’s and lastly as a Marketing Manager for Target Corporation in Minneapolis.
Education:
Kim has a Bachelors Degree, Marketing and Management from Mankato State University graduating in 1990. She is currently a Master’s Student at the St Mary’s University of Minnesota Health Administration program and has just recently has been trained a Malcom Baldrige Evaluator for Minnesota.
11:00 AM – 11:20 AM: Unstructured Networking (mix and mingle, share and trade successes and challenges)
Information about this event is coming soon
11:20 AM - 11:30 AM: Planned Networking Activity (prepare to have some fun!)
11:30 AM – Noon: Buffet Lunch (the lunch selection is great so make sure to enjoy the buffet)
11:50 AM Announcements
Noon – 1:00 PM: Presentation (prepare to be informed and amazed)
Fee Schedule for Monthly Meetings/Presentations:
Members including the lunch buffet: $15.00
Members for Presentation only: $7.00
Non-Members including the lunch buffet: $20.00
Non-Members for Presentation only: $10.00
First Time Visitors: No Charge, the lunch buffet and presentation is our gift to you.
Special note on the RHRA Cancellation Policy: Cancellation of meeting registration(s) must be received by RHRA at least 48 business hours prior to the time of the event to avoid charges. Registrations not cancelled 48 hours in advance will incur full charges as a "No Show".
DISCLAIMER
These presentation s and any materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your Legal representative before using or implementing any of the processes or information contained herein.
